Shipping Policy

Reliable Delivery for Your Orders

At Arterior, we prioritize timely and secure delivery of all our luxury candles and home fragrance products. This policy outlines our shipping methods, timelines, and responsibilities for both domestic and international orders.

Domestic Shipping (India)

Standard Delivery: Orders are typically delivered within 7–10 business days after dispatch.
Signature Requirement: For orders exceeding ₹50,000, a signature upon delivery is required to ensure secure receipt. If you prefer to waive this requirement, please contact us at connect@arteriorglobal.com.
Shipping Charges: Applicable shipping fees will be calculated at checkout based on the delivery location.

International Shipping

Global Shipping: We ship to select international destinations using reliable courier partners.
Delivery Timelines: Estimated delivery times vary by destination, typically ranging from 10–20 business days.
Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or import fees imposed by their country's regulations.
Shipping Charges: Shipping fees for international orders will be calculated at checkout.

Order Processing & Dispatch

Order Confirmation: Orders are processed after payment confirmation and sample approval (for custom orders).
Dispatch Notification: Customers will receive a dispatch confirmation email along with tracking information once the order has been shipped.
Delays: Arterior is not responsible for delays caused by courier partners or customs clearance.

Order Tracking & Support

Tracking Information: A tracking number will be provided once your order is dispatched.
Customer Support: For any inquiries or issues related to shipping, please contact our customer support team connect@arteriorglobal.com.

Return & Refund Policy

Commitment to Quality & Customer Satisfaction

Due to the handcrafted and customized nature of Arterior products, returns and refunds are handled carefully to ensure fairness for both parties.

Eligibility for Returns

Damaged or Incorrect Items: Returns are accepted only in cases of damaged, defective, or incorrect products.
Return Period: Claims must be reported within 48 hours of delivery with photographic evidence.
Non-Returnable Items: Customized, personalized, or opened products cannot be returned.

Return Process

Initiating a Return: To request a return, please contact us at connect@arteriorglobal.com with your order details and photographs of the item in question.
Return Authorization: Upon approval, we will provide instructions for returning the product.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.

Refunds

Processing Time: Approved refunds will be processed within 7–10 business days to the original payment method.
Shipping Charges: Original shipping fees are non-refundable.
International Orders: Customs duties and import taxes are non-refundable.

Replacement Policy

Damaged or Defective Items: If an item arrives damaged or defective, we may offer a replacement instead of a refund, based on stock availability and customer preference.
Proof of Damage: Photographs of the damaged or defective item are required to process a replacement.

Non-Returnable Items

Final Sale Items: Sale items, discontinued products, gift cards, and third-party items not produced by Arterior are final sale and cannot be returned.

No Proof of Purchase: Items without proof of purchase are non-refundable.